Thursday, November 17, 2011

Effective Communication

Today’s blog I needed to give my thoughts after I finished going over each modality.  There are 3 modalities one an email message, second a voicemail message, and last a face to face video.  All of my thoughts are below.  Click on link below to see the modalities for yourself.  And let’s see if you agree with my analysis.


Let's Begin

Email message: If I were the one receiving this email I get the feeling that the work I had to do was urgent.  Mark’s report needs to be done as soon as possible because Jane cannot move on her report without it, and her deadline is coming soon, so now Mark will have to find a way to rearrange his schedule to finish his end to help her out, wondering why she didn’t tell Mark any sooner.

Voicemail message:   With this message Jane might of made Mark feel she needs his help to finish with Mark’s data, even though her tone was neutral she seemed a bit stressed out.  She obviously does not want to miss her own deadline. 

Face to Face: When I saw the video her, she looked to causal, but her body language gave me a passive aggressive attitude.  The flicker of her eyes looking in a different direction when talking, pointing her finger out, not directly to me but she does have a pointed finger.  Even the smile at the end was too much to be making the situation seem friendly but in her mind she must be saying I need your data now, and I’m not taking it anymore. 

After finishing the 3 modalities I would say the voicemail was the most honest and better delivered message of the three.  The email message seemed too harsh, where the face to face showed too much body posturing.  I would probably have gotten annoyed from the email message; because it is insinuating that I did not do the work as well as the face to face video.  Related to f2f, Jane came off as she was tired of asking for Mark’s data, and wants it as soon as possible.  The smile at the end definitely shows she is trying to hide her frustration.  Jane’s tone of voice is at the same level but her body language relays the opposite sending an ambiguous message.  Dr. Stolovitch suggested the two best ways for effective solution is avoid unclear statements and document everything.  Jane needed to be clear in delivering her message not sending mix signals, and if she was having issues with Mark then she should have document all the times she tried to communicate with Mark about getting his part done for her.

References:

Stolovich (n.d.), Communicating with Stakeholders [Video]. Laureate Education. Retrieved from http://sylvan.live.ecollege.com.            


Friday, November 11, 2011

Post- Mortem: Collect Data Effectively


In my previous job I wanted to change how we recorded data.  My previous employment, I was a teacher for autistic adolescents for a private school within Rutgers University.  This program is viewed as a prestigious evidence based ABA program.  My class and another dealt with severely behavioral students.  Staff needed to be alert every second when interacting with these students, and was difficult to keep up with recording data has accurate as possible and telling with the behaviors at the same time.  All data was recorded with pencil and paper, at times different clickers with labels to keep up with the high frequency behaviors.  Since I am into computers and enjoy seeing the new technology tools to use, I have come up with a plan, to have an easier way to collect data and have the data automatically in graph form into a database for the supervisors to look at whenever possible so not to wait to latter part of the week for the assistant to finish graphing manually.   


Now we are talking about 7 years ago, when this happen, palm pilots were popular at this time, there was even a mini computer called OQO that was very popular but very expensive.  I have thought about purchasing palm pilots with the program called Documents to Go that gave a compatible version of Microsoft office excel.  I had made a data sheets that automatically lead into calculation into graphs.  The staff member would have the palm pilot attached to their belt of in their pocket and have a headphone and microphone wired to the palm pilot using Dragon Speaking voice program.  Staff would get a list of codes to memorize that would label specific behaviors and frequencies to the excel sheet.  At the end of the day they would sync the palm pilot to the computer and those excel sheets will have the data of the day already in graph form ready to be viewed. This process would lead to allowing staff to have free hands to deal with the behaviors and allow staff to observe the behaviors without having to look down on a sheet to record data.  My plan was well thought out in the sense of technology aspect, but was not by cost and adaptability (Stolovitch, n.d.).


When I presented my plan to the directors of the program, they have asked, does these palm pilots work with Mac computers? How much will it cost to purchase the palm pilots for all of the staff, how about the licenses for the Dragon Speaking program (Portny, 2008)?  We have a database made already with Filemaker pro on the Mac server for our IEP’s, will the excel graphs be able to be used on our database?  All of  these questions I did not consider on my plan(Stolovitch, n.d.), because I am more of a PC person and I wasn’t using the Mac that was given to me, I used my en PC to take on the data, but still able to log on to the Mac server.  I had thought we can have two different systems and possibly the directors can see the plus side to the PC world and give up the Mac.  I was wrong because the director in my school is a big fan of Mac and is the one who services the Mac to make sure everything is working correctly (Portny, 2008). 


The idea I want to do was a good one but it was not feasible with the resources that I needed to work with (Portny, 2008).  Not all was lost; my directors did agree that there needed to be a better system to record data so they had asked me to find out about video cameras, they thought about putting video cameras in all of the classrooms and hallways linked a specific room for anyone to go into to look at the behaviors of the day to take data.  For data collection outside of the building they would consider some type of portable device to use.  They would also update their Filemaker database to see if they can link some portable devices.  If I had a chance to do this all over I would have taken time to see what technology devices I have already to see what will be compatible with it for my plan to succeed.  I would also have to see what will be cost effect.


I recently when back to visit still have some friends there, and I heard they have a whole new data system, similar to my old plan but they did not think about the issues with the wireless system.  They had purchased iPod’s/itouch with a data app that automatically sync wirelessly with the server.  The issue I hear is when anybody uses the microwave in the building it cuts off the wireless signal in the area for the time the microwave is in use, having staff frustrated that the data was not sent to the server. Causing issues because the app does not store the data it takes from the person’s input and then sends it to the server when the person presses finish then clearing the sheet for the next collection.  Actually one of the directors had walk by and overheard our conversation and asked me what I would do to fix the solution?  I had asked when the app is sending the data to the server what type of program is it sending it to? And do you have choice of different places to send it to (Portny, 2008)?  The director showed me the app and I noticed that it would send the data to any device that has Numbers in it.  Numbers is Mac’s version of excel.  So I tried if the app would send the data to Numbers located within the same ipod/itouch.  The app allowed this to happen, so I told them just have them send the data to the itouch that they are using, and then at their lunch time or the end of the day have the itouch  sync to the teachers computer wired or wirelessly the numbers file.  Then the teacher computer will automatically sync to the server later in the day.  This way if anything happens you have data backed up in three locations.  I was happy to know that the plan I made in the beginning was functional it just wasn’t planned right, but I did learn from my mistakes (Stolovitch, n.d.).


References

Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M., Sutton, M. M., & Kramer, B. E. (2008). Project management: Planning, scheduling, and controlling projects. Hoboken, NJ: John Wiley & Sons, Inc.


Stolovitch, H. (n.d.). “Project Management and Instructional Design.” Retrieved from http://sylvan.live.ecollege.com/ec/crs/default.learn?CourseID=6051999&Survey=1&47=7515625&ClientNodeID=984650&coursenav=1&bhcp=1